Reply #4: I suppose they're too stupid to realize the reason sales fell! [View All]

[napi21]

I can tell you, I just bought a new computer.. My son said Dell makes a good one. I responded "Yes that's true, but they have the WOWRST customer service in the industry!" He agreed with that, and guess what? I DIDN'T buy a Dell!!!!!

FWIW I bought an HP because they have online chat customer service. I know all the mfg's are outsourcing their CS to India, but at least with online chat, I don't have to worry about understanding someone with a heavy accent, and they don't have to listen to me continuously saying HUH, WHAT, say again, I can't understand you!!!!! They all seem very capable of reading english, and I am too, so I LOVE their CS, and it's good for as long as you have your computer!

So, Dell guys...you can lay off as many employees as you want, if you don't improve your CS, your company will continue to fall to total failure!