Reply #3: Toyota's Hypocrisy [View All]

[operationsman]

Employees at US Toyota dealers carry a 2″ x 3 3/8″ plastic card that includes a mission statement. It indicates that one of Toyota’s core values is “respect for people.”

According to the National Highway Transportation & Safety (NHSTA) agency, Toyota withheld critical information about defects from the public. This behavior on the part of Toyota indicates that profits are more important than safety.

There is clearly a disconnect between the company’s mission statement and its actual behavior. To regain the trust of the consumer, top management at Toyota must start “walking the walk” as opposed to “talking the talk.”

Tim Mojonnier

http://www.philosophiesofbusiness.com/blog/