Reply #5: The way I see it.. [View All]

[girl gone mad]

outsourcing to Indian call centers is just an elaborate way to get customers to stop expecting or using customer support.

I'd rather cancel my service than have to talk to someone at a call center in India. In fact, that's just what I did when my ATT phone service stopped working properly and they routed my call to a "Bob Smith" who tried his best to communicate with me in broken sing-song jibberish. I was very patient with Bob, but after asking him to repeat himself a few dozen times, I said enough, I can just do without a land line, thank you very much.