Reply #17: Verizon sucks [View All]

[kohodog]

I had an account for my son in college in Maine because they had the most reliable coverage there. Last night I hung up on a "Customer service" rep who was clueless. A new phone under warranty but they say that a). it was refurbished so the warranty doesn't apply and b). it must have been coroded and that that can happen if you leave it in a humid car or if it is in the bathroom when you shower. So they want him to use insurance and then they tell me that they will cancel it on a second claim but will not be able to tell me if this problem was warranty related or "abuse".

It is also incredibaly difficult to transfer the account to his name now that he has graduated.

I've been with sprint and have found them to be going from good to worse. I think it's an industry trend. To their good, I was able to ditch SNET and get unlimited in and out of state long distance for $15 a month. That alone saves me about $50 a month.