Reply #154: I think it is the restaurant's duty to make sure all guests enjoy their [View All]

[WI_DEM]

experience in their establishment. If this child was as bad as you describe, and the mother wasn't doing anything to control her child, then for the good of the other customers, the manager or the server should have approached the mother in a calm way and said something. Maybe that would have made her finally do something? or if she resented it, she might have ended up leaving earlier. The restaurant may have offended her and taken a chance that she may not return, but they might have ensured the continued good will of other patrons.