Reply #13: PS -- About the Box [View All]

[RoyGBiv]

I missed this the first time around.

They never offered to replace it? Hell, that's the first thing I'd do. However, from the other things you've said, I really don't think that is it. Your Internet service going out suggests a systemic problem.

You mention they are blaming you for the problem. Did they tell you it was due to your own wiring, as in, wiring in the house you, or a previous owner, set up themselves? If so, that is a possibility. The wire you buy at consumer electronics stores or large retail outlets is often inferior cabling, and some house builders use this as well for pre-wired houses. It typically has fancy connectors and such, but that matters far less than the quality of the wire itself. In fact, quality wire is usually cheaper than the sub-standard stuff, but the connectors aren't gold or whatever.

Your company should still offer to fix the problem with their own wire, but they will probably charge you for it, but only if it isn't wire the cable company installed originally.