I'm normally not one given to berating people, but I'm very tempted today [View All]

[NewJeffCT]

Normally, I'm really laid back. If I get angry over something like poor service, I tend to step back & calm down, and then ask to speak to a manager. If that fails, I'll either write a senior person in the company, or threaten to contact the State Dept of Consumer Protection and/or the Better Business Bureau.
(Actually, had a computer replaced under Connecticut's "Lemon Law" within 48 hours of contacting the CT State DCP after fighting with Packard Bell's customer service for months!)

But, my wife stayed home from work today to watch over the movers packing up our house for the big move across state... we had called them probably a month ago to set up the move, then confirmed with them this past weekend that they would be at our house at 7:30am sharp this morning. (this company actually had a pretty good BBB rating) Not long after we contacted them, they dropped off a bunch of moving boxes at our home. They had promised 30 or 35 free boxes, but gave us maybe 15 small & medium sized boxes. They said that they would reimburse us for the next 20 if we bought them at a local UHaul, which we did...

So, this morning, nobody showed up at 7:30. My wife, who was probably not happy at having to get out of bed that early, called them up not longer after and got no answer. She left a message. Still no response and nobody showed up. So, she called them up again and finally got ahold of a receptionist some time after 9:00am this morning. She fired them, of course.

In the meantime, she called another mover and was able to get them to come to our house this afternoon...

Finally, however, the owner of the fired company called back, screaming at my wife and demanding his boxes back. My wife can handle herself (A woman scorned is nothing compared to an angry Chinese woman!), but I'm just ripped that this fuckhead actually has the fucking nerve to actually ask for his boxes back, and then scream at my wife and my mom, who was there to help my wife.



:argh: :nuke: :grr: