Reply #12: Update on service [View All]

[erinlough]

I went to the store Friday, it was $50.00 to travel with tolls and parking and gas. The guy I worked with really was good, however he denied that two hard drive failures in one year would be consider "major" problems. I innocently asked if he knew what the Illinois Lemon Law, which covers cars and computers, had to say about two repairs like this in one year. At that point he said he wanted to talk to his supervisor, however the supervisor said Apple's policy is more stringent than the states. They did however, agree to send the repaired computer to me and send a technician to my house since it is over 55 miles away, if there was ever another problem. He detailed how they were going to fix and test it and believes there is a power problem in it as well since it turned off when he changed screen position, a problem I did not encounter. Because I have a three year protection plan I am not concerned, but if there is another problem in that time I will go further.

Thank you for the suggestions!