Reply #3: Whenever I call, and I'm talking about credit cards [View All]

[kelligesq]

I'm connected with a foreign call center.

A couple of times they have tried to talk me out of asking to be transferred
to an American office insisting they can take care of any matter, and on one
occasion in his obvious foreign heavily accented English he insisted he was
in America - but when I asked for his supervisor - hung up.

I had a conversation with a fellow who was moving to India for his company to set up a call center and he told me they have a real problem with the people - half dont show up to work - and dont show the initiative an American or CAnadian does - it's in their culture just to follow the order and not to take any initiative to solve the problem themselves.

So if you're asking to dispute a charge and so on, you may not get very far.