Think you can't be blacklisted from the high seas? Meet the Morans [View All]

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Complaining couple banned from cruise line
Think you can't be blacklisted from the high seas? Meet the Morans

Cleveland residents Brenda and Gerald Moran are experienced cruisers and big fans of Royal Caribbean. They were so happy with the cruise line they averaged two cruises a year for the past three years. They even bought the company’s stock.

Still, the Morans encountered problems on each cruise — everything from a plumbing problem to being locked out of their cabins — which they itemized and detailed in correspondence to the cruise line. Royal Caribbean worked with the couple to solve problems and offered discounts and onboard credits to keep the couple’s business.

Until it decided it no longer wanted the Morans’ business.


more at http://www.msnbc.msn.com/id/24711659/