My first ever brand new car is a dud. Defective engine. [View All]

[Madrone]

I'm sooo sad. I've never had a car newer than 10 years old before, and finally purchased a brand spanking new Honda on 12/31 - based in large part on their reputation. I'm seriously having buyer's remorse - and the 2nd payment isn't even due until 3/15.

The car had 145 miles on it when I drove it off the lot - and a couple of weeks ago, at 1200ish miles I started noticing an oil leak. I took it back to the dealer (1.5 hour drive, each way) on Monday, and after sitting in the waiting room for a couple of hours they come and tell me I am going to be given a rental and sent on my way. The leak is coming from somewhere deep inside the engine.

It's now FRIDAY. No one called me so yesterday I called the dealer to see what was up - guy I'm talking to hasn't seen my car but based on notes by whoever has looked at it they've worked on it for a LONG time, have the bottom of the engine disassembled, and still haven't determined where the leak is originating.

Today, I call again to talk to the guy that looked at it the day I took it in - he had yesterday off. HE tells me that They've spent no time on my car, have not taken anything apart, and that they have been waiting all this time for a response from the honda "tech line" on whether they should disassemble the whole engine, or just the bottom of it. WTF? Shouldn't they be worried about disassembling whatever's necessary to figure out where the FUCKING LEAK IS COMING FROM? Why do they need permission from some "tech line" to touch the car? (note: I'm smelling the distinct odor of bullshit in all of this)

I got home from work this evening and there is a message on my answering machine - this is also from the guy I spoke with today, who acted like he was trying to hide something and gave me information opposite of the guy who was just reading the computer notes.... He says this time that they just heard back from "tech line" and they want the service dept to send them PICTURES. Pictures were taken w/ a digital camera, and sent off to "tech line". Tech line will review the pictures and tell them on Monday if they should start disassembling the whole engine, or just the bottom.

What the fucking hell?? If it's not apart, what are they taking pictures of? The cd collection still in the car? My lovely orange paint job? The deodorizer hanging on the rearview mirror?

I, of course, know fuck-all about engines, so I am completely and totally in the dark - even though I get the sincere impression I'm being bent over.

I feel like I bought a brand new car and am getting a refurb. And I have 59 payments left to regret the entire transaction for.


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