Reply #77: This is Triad's business. The actions of the technician are unacceptable. [View All]

[LiberalAndProud]

There is no way that this sort of business practice is acceptable. If my company had this contract, especially in the face of the allegations that have been made, there is no way I would let my technician touch a machine without at least one knowledgable, impartial observer. I would have my tech fully document exactly what steps had been taken, what parts had been replaced and what firmware/software had been applied.

Believe me, my techs hate me because of the documentation that is required. I demand it from my techs because my clients in the private sector demand it of me. If the Ohio BOE doesn't require some level of documentation, the Ohio BOE is woefully negiligent.