Reply #67: They could make 3% of the seats bigger, then, and seat larger passengers in THOSE seats. [View All]

[Ken Burch]

There HAS to be some way of dealing with this problem besides publicly humiliating paying passengers(and shaking them down for extra money).

And the fact that, as another poster pointed out, they SEATED another passenger in the second seat this woman was forced to buy PROVES that Southwest doesn't give a damn about passenger comfort.