Reply #30: I'm not sure what upsets me more [View All]

[FlaGranny]

outsourcing jobs to foreign countries, or dealing on the phone with customer service reps who don't understand what I'm saying and I don't understand what they're saying. Friday I was dealing with a rep from India whose pronunciation of English words was so bad that it took three times longer to deal with her (but probably still a bargain in wages for the outsourcing company). My reaction, though, is never to deal with that company again.

I have a suspicion that Humana (the medical insurance folks) also outsource customer service to India.

I hate it and the older I get, the less patience I have with it.

Edit: This outsourcing of customer relations has about the same effect as NEVER being able to get through the automated call menus to speak to a real person.