does anyone know how to disable The HID in XP pro SP1 [View All]

[miss_kitty]

I have a couple things going on that seem unconnected (task scheduling doesn't work, computer doesn't go on standby, doesn't come out of standby with the 'music').
Anyway both the scheduling and the standby problems, according to many sources on the internets can be traced to the Human Interface Device, and will go away, I am assured by M$ publications, if it is disabled. They give no instructions on how to do so.

I call Gateway. "I don't have anything on that. Try M$."

I call their Bangalore help desk and they say they can help me, if I am still under warranty. "I am. Here's my system ID." As soon as I say OEM (Gateway identifier) "oh we cannot help you with that miss unless you pay. You must contact Gateway" Thank you, M$.

I call Gateway back. A little service rep roulette. Still not picking a winner.

Anyway, I cannot FIND the HID on my box here. Anyone?

Thanks!